The second-hand marketplace Members Share Anger Over Sizing Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
The second-hand shopping app has revised its sizing categories for women's and children's clothes without notifying every member regarding the update.
Digital Channels Reaction
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category compared to what was initially listed because of the remapping.
The company said the revised method more closely matches comparable marketplaces.
It has advised users to examine their items and update the measurements by hand if necessary, causing user dissatisfaction.
Measurement Approach Modifications
Before the change, the sizes had both one number and one letter, such as S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size was formerly size 12 but is now a UK 16-18.
Shopper Accounts
A fashion influencer, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, located in Scotland, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she stated.
Manual Updates
Charlotte Lunn, located in England, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she explained.
Service Background
The platform boasts over 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: previously, the service retracted a modification concerning shipment methods after backlash from users.
